PRIVACY POLICY

Last Updated: October 1, 2025

OCA Express respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

  • Personal Information: Name, Address, TRN, Email, Phone Number.

  • Shipping Data: Package descriptions, weights, declared values, and customs documentation.

  • Identification Data: Visual verification of ID at pickup (no copies retained).

  • Transaction Data: Payment details, billing records.

  • Website Data: Cookies, analytics, and browsing behavior (if you use our website).

2. How We Use Your Information

We use your data to:

  • Create and manage customer accounts.

  • Process shipments and customs declarations.

  • Communicate updates on package status.

  • Comply with legal and customs requirements.

  • Improve our services and customer support.

3. Legal Basis for Processing

We process personal data based on:

  • Customer consent during account registration.

  • Legitimate business interests in providing courier and logistics services.

  • Compliance with legal and customs obligations.

4. Who We Share Information With

We only share your data with:

  • Jamaican Customs and other government authorities when legally required.

  • Service partners such as airlines, freight handlers, and warehouse providers.

  • Internal OCA Express management and Supervisors on a need-to-know basis.
    We do not sell or rent your personal information to third parties.

5. Data Retention

  • Data is retained while your account is active and up to 12 months after closure to comply with customs and accounting requirements.

  • After that period, personal data is securely deleted or anonymized.

6. Security of Your Information

We implement administrative, physical, and technical safeguards to protect customer data against loss, misuse, unauthorized access, or disclosure.

7. Your Rights

Customers have the right to:

  • Access the personal data we hold about them.

  • Request corrections or updates to inaccurate information.

  • Request deletion of their account and data (subject to customs and legal retention requirements).

Requests can be submitted by emailing info@ocaexpress.com

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age.
We do not knowingly collect personal data from minors.

9. Cookies & Analytics

Our website uses cookies to enhance user experience and analyze site usage.
You may control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites.
OCA Express is not responsible for their privacy practices or content.

11. Policy Updates

We reserve the right to update this Privacy Policy from time to time.
Any updates will be posted on our website with the new effective date.

12. Contact Information

 

For questions or concerns about this Privacy Policy, please contact:
OCA Express
Email: info@ocaexpress.com
Phone: 876-501-0695
Address: Shop 1, 4 Church Street, Linstead, St. Catherine, Jamaica