Let’s get your shipment moving.

You can upload your invoice anytime through your OCA dashboard. When your package is received at our warehouse, we also email you a link to upload it. We normally send another reminder when it arrives in Jamaica, but please upload early—before Customs clearance—to help avoid delays and meet the invoice requirement for claims. Read more in the Help Centre.

A supplier’s delivery update does not confirm that OCA has received and scanned the package. Check the final-mile tracking, delivery photo, shipping address and your name/account number. If it is still missing, contact us with your tracking and delivery details. Read more in the Help Centre.

Your package has arrived in Jamaica and is going through verification, sorting or Customs processing. It is not necessarily cleared or ready for collection. Wait for the Ready for Pickup notification. Read more in the Help Centre.

Jamaica Customs may need an invoice, proof of payment, product information, a permit or an examination before releasing the package. Upload any requested documents promptly. Release timing depends on Customs. Read more in the Help Centre.

Jamaica Customs determines duties, taxes, exemptions and release decisions. OCA helps with the clearance process; charges depend on the item, its value and the applicable Customs rules. Read more in the Help Centre.

Wait for your Ready for Pickup notification and check the branch listed. Bring identification, your package details and payment where required. A supplier delivery confirmation or Processing status does not mean it is ready for pickup. Read more in the Help Centre.

You have 7 calendar days of free storage from the Ready for Pickup date. From day 8, storage costs J$100 per package per day. Packages left for 30 days may be treated as abandoned and liquidated under the storage policy. Read more in the Help Centre.

Create your free OCA account, then sign in to view your assigned shipping address and account number. Use those details exactly when checking out.

Yes. OCA offers China Direct sea consolidation twice monthly. Contact us before shipment to confirm the warehouse address, packing requirements, schedule and quote. Estimated transit is 30–40 days, subject to shipping and clearance.

Yes. Contact our team for the next shipment and a quote for your cargo. Estimated transit is 3–6 weeks from Miami, subject to the sailing schedule and clearance.

Contact our team with the package details and delivery destination. We will confirm availability, charges and arrangements.

Provide the route, item description, quantity, packed dimensions, weight and invoice value. The team can then confirm the applicable shipping and other charges.

Every claim is investigated. Compensation is considered where OCA confirms responsibility and the eligibility requirements are met, including an acceptable invoice uploaded before Customs clearance. The maximum approved compensation is the lower of the verified purchase value and US$100 (or its Jamaican-dollar equivalent). Read the full claims policy for the conditions, exclusions and investigation process.

Approved claims are normally settled through account credit or repurchase of the item where practical. OCA does not normally provide cash refunds. The method depends on the circumstances and the full Claims & Compensation Policy.